Information on withdrawal

1. Your right of withdrawal:

You may withdraw from the contract in writing within 14 days without giving reasons or, if you receive the goods before the end of this period, by returning the goods before the end of this 14 day period.

The period commences on receipt of this information in writing but not before the goods are received by the recipient and also not before we have met our obligations on the provision of information as required by Article 246 of the Introductory Law to the German Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuch) and our obligations as set out in § 312g of the German Civil Code (Bürgerliches Gesetzbuch).

You will comply with the withdrawal period if you send your letter of withdrawal or despatch the goods within the period allowed. You must send your letter of withdrawal to:

Kantstrasse. 24
10623 Berlin

Charlottenburg District Court
HRB 87915 B
General Manager: Peter Massine
Phone: + 49 30 22 5009 120
Fax: + 49 30 22 5009 444

2. Consequences of withdrawal

If your withdrawal is valid, the goods you received and the money you paid must be returned as well as any benefits already derived.

If you are unable to return the goods and benefits to us, are only able to return part of them or return them in a condition which has incurred deterioration, you must pay us compensation for this. However, you must only pay compensation for the goods and the benefits already derived in so far as the benefits or the deterioration is due to treatment of the goods which goes beyond testing the properties and functionality of the goods. Testing the properties and functionality is understood to mean the testing and approving the goods which would, for instance, be possible and customary in a shop.

3. Return

Goods which can be returned as a parcel or package are returned to us at our risk. You must pay the normal cost of returning the goods if the goods which were supplied correspond to what was ordered and if the price of the goods to be returned does not exceed EUR 40.00; or, in the event that the goods had a higher price, you had not already paid the price or made a contractually agreed part payment at the time you withdrew from the contract. In all other cases you do not have to pay the cost of returning the goods.

The purchaser must pay the full cost of postage when returning the goods. Please note that APASSIONATA World GmbH will refuse to accept packages for which the return costs have not been paid. In no event will costs be accepted for despatches by courier or other unusual methods of despatch which exceed the cost of postage. Packs and sets may only be returned if they are complete.

If returning the goods is free of charge for you, after receipt of your valid withdrawal by APASSIONATA World GmbH we will send you a DHL return label. This must only be used for returning the goods.

Repayment obligations must be met within 30 days. For you, these 30 days commence the day you send your notice of withdrawal or the day you despatch the goods; for us, this period begins on the day we receive the notice of withdrawal or the goods.

4. Exclusion of the right of withdrawal

No right of withdrawal exists in the case of contracts:

- for the supply of software, video or audio recordings (all CDs and DVDs) if you open or damage (unseal) their sealed packaging.

- for the supply of perishable, custom-made or custom-modified goods

- for the supply of newspapers and periodicals e.g. programmes and magazines.